Dianurse
I designed the end-to-end user experience of an e-health product for chronic diabetes patients, enabling efficient engagement with healthcare professionals for essential support in disease management.
Problem
The client was interested in solving the healthcare access problem, primarily in Romania. Patients' main problems were finding the right doctor for their condition and feeling safe and in control of their disease. Doctors' main problems were finding ways to manage patient data and not lose time per consultation. The project was developed using a continuous discovery-delivery approach. It started by getting to know the competitors and developing user personas, user flows, and wireframes tested multiple times to provide a solution covering the most important initially stated issues. The project deliveries also included the public webpage, design system documentation, component structure, and brand design.
Solution
I helped create a preferred product for chronic diabetes patients, enabling efficient engagement with health coaches for essential support in disease management. Remote usability testing produced excellent results, with tangible outcomes for necessary changes. The changes we decided to make to the handoff files and implementation significantly impacted the metrics we could track through both iterations (from wireframes to Hi-fi prototypes). Stakeholder feedback was positive across the business, extending the scope and length of the current contract. Through iterative design and testing, I improved task completion by 25-30% when searching for a doctor and booking an appointment for the patient profile and by 15-25% when adding calendar availability and a prescription for the doctor profile. Dianurse design system provided a shared library of reusable components and guidelines for any device. It helped scale the product faster, upgrading and extending the app library.
